How Technology is Changing Customer Experience
2018 is widely mooted to be the year of seamless customer experience!
Wherever you are placed in an organization, it is important for you to know one thing and that is the customer will always call the shot!
Using technology to raise the bar of CX or Customer Experiences is one thing that corporates are engaging their staff in. and luckily, they are all employing a lot of technological aids and tools to make sure that they succeed. And the good news is that they are!
In a recent survey, it was discovered that more than 97 percent of the customers who were surveyed felt that customer experience was lacking even when they felt that they were belting out premium sums of money for the product.
Customers have many options today and if they choose a particular brand then it is because they expect the brand to deliver to them not just in terms of quality of the product or service but also in terms of quality after sales service. So, there is so much that more in building a healthy clientele even after the product has been sold!
Recently, a seminar on the challenges that technology helps us meet opened my eyes to a brilliant system for managing visitors in organizations.
The visitor management systems are a great tool for managing every kind of visitor to the organization. It is understood that the visitors can be the prospective clients or his representative or could also be someone who is a nuisance to the organization or someone who is entering the premises with an ulterior motive. A well-designed visitor’s management system can help make sure that only the people who are beneficial to the organization and those whose presence is wanted inlet into the precincts.
Making of gate passes et al is so old-fashioned now. It is so much easier to manage your organizational needs with the latest in the markets now!